1. Our Services

TWS provides software and technology solutions designed to help retail businesses manage their daily operations.

Depending on your subscription, account configuration, and available features, TWS services may include:

• Point-of-sale and checkout tools
• Product and inventory management
• Employee and customer management
• Sales, payment, settlement, and inventory reporting
• Appointment or order management
• Customer loyalty and marketing tools
• E-commerce and marketplace features
• Payment processing integrations
• Hardware and payment terminal integrations
• Business management and operational tools

Certain services may be provided by third-party partners and may be subject to additional terms, fees, requirements, or approvals.

2. Product and Business Information

TWS may allow businesses to create, upload, manage, or display information about their products, services, prices, inventory, promotions, and business locations.

Users are responsible for ensuring that all information submitted through the platform is accurate, current, and compliant with applicable laws.

TWS does not independently verify all product descriptions, prices, inventory quantities, or other information submitted by users.

3. Stores, Suppliers, and Marketplace Participants

TWS may provide features that connect retailers, manufacturers, suppliers, distributors, and other business users.

Information displayed about a store, supplier, product, or marketplace participant may be submitted directly by that business or obtained from third-party sources.

TWS does not guarantee the availability, quality, legality, pricing, delivery, or performance of products or services offered by third parties.

Any purchase, order, agreement, or transaction between users is the responsibility of the participating parties unless otherwise stated in writing by TWS.

4. Information and Guides

TWS may provide articles, instructions, training materials, guides, or other educational content related to retail operations, point-of-sale systems, payment processing, inventory management, and business management.

This content is provided for general informational purposes only. It should not be considered legal, tax, accounting, financial, or professional advice.

Users should consult qualified professionals regarding their specific business requirements.

5. Comments, Ratings, and Reviews

TWS may allow users to submit ratings, reviews, comments, or other feedback regarding products, services, stores, suppliers, or platform features.

Users must ensure that their submissions are truthful, relevant, and based on their genuine experiences.

TWS reserves the right to remove or restrict content that is misleading, fraudulent, unlawful, abusive, offensive, or otherwise violates these Terms and Conditions.

6. Registration and Account Access

To use certain TWS services, you may be required to create an account and provide accurate, complete, and current information.

You are responsible for:

• Maintaining the confidentiality of your username, password, PIN, and other login credentials
• Restricting unauthorized access to your account and devices
• Ensuring that authorized employees use the platform appropriately
• Keeping your account and business information current
• All activities conducted through your account

You must not share your login credentials with unauthorized individuals.

If you believe your account has been accessed without permission, you must immediately change your credentials and contact TWS support.

TWS may suspend or terminate accounts that contain inaccurate information, present a security risk, or violate these Terms and Conditions.

7. Employee and Authorized User Access

Business account owners and administrators may provide employees or other authorized users with access to certain TWS features.

The business account owner is responsible for:

• Assigning the appropriate access permissions
• Deactivating access when an employee leaves the business
• Monitoring activities performed through employee accounts or PINs
• Ensuring employees comply with these Terms and Conditions

TWS is not responsible for losses resulting from improperly assigned permissions or unauthorized use by an employee, contractor, or other person who was provided access by the business.

8. Payment Processing

TWS may integrate with third-party payment processors, acquiring banks, gateways, payment terminals, or financial service providers.

Payment processing services may require:

• A separate merchant application
• Underwriting and approval
• Identity and business verification
• Acceptance of additional agreements
• Compliance with payment network rules
• Payment of processing fees and other applicable charges

TWS does not guarantee approval for payment processing services.

Users are responsible for complying with all payment processing agreements, refund policies, chargeback requirements, card network rules, and applicable laws.

Funds, transaction approvals, settlements, holds, reserves, and chargebacks may be managed by the applicable payment processor or financial institution.

9. Subscriptions, Fees, and Billing

Certain TWS services may require a paid subscription or payment processing agreement.

Applicable fees may include:

• Monthly or annual subscription fees
• Payment processing fees
• Hardware fees
• Setup or installation fees
• Messaging or usage-based fees
• Third-party service fees
• Taxes and government charges

Pricing, promotional offers, included features, and billing terms may vary based on the selected plan or agreement.

Unless otherwise stated in writing, fees already paid are non-refundable.

TWS may change its pricing or plan features by providing reasonable notice when required by law or an applicable agreement.

10. Information Collection and Use

When you access or use TWS services, TWS may collect information such as:

• Your name and contact information
• Business information
• Account and login information
• Device and application information
• Usage and access statistics
• Transaction and operational information
• Customer information submitted by your business
• Support communications

TWS may use this information to:

• Provide and maintain its services
• Process transactions and service requests
• Improve platform performance and functionality
• Provide customer support
• Detect fraud, abuse, or security threats
• Conduct research and analytics
• Comply with legal and regulatory requirements

The collection and use of personal information may also be governed by the TWS Privacy Policy.

11. Customer Data and Privacy

Businesses using TWS may enter or collect information about their customers, employees, and transactions.

Each business is responsible for:

• Obtaining any required customer consent
• Providing required privacy notices
• Protecting customer and employee information
• Complying with applicable privacy and data protection laws
• Limiting access to authorized personnel
• Using collected information only for lawful business purposes

Users must not use TWS to collect, store, transmit, or disclose personal information unlawfully.

12. User Content

Users are responsible for all information and content uploaded, posted, stored, or transmitted through TWS.

By submitting content to TWS, you confirm that you have the legal right to use and provide that content.

You grant TWS a limited right to host, process, display, transmit, and use the content as necessary to provide and improve the requested services.

You retain ownership of your original business content, subject to any third-party rights and applicable agreements.

13. Prohibited Content and Conduct

Users must use TWS in accordance with applicable federal, state, and local laws.

Users must not upload, post, transmit, distribute, or link to content that:

• Contains unauthorized or misleading advertising
• Violates any applicable law or regulation
• Infringes copyright, trademark, intellectual property, privacy, or property rights
• Is defamatory, threatening, discriminatory, abusive, or offensive
• Contains malware, viruses, harmful code, or unauthorized tracking tools
• Misrepresents a product, service, transaction, or business
• Promotes fraudulent, deceptive, or illegal activity
• Threatens the security, performance, stability, or availability of the platform

TWS may remove content, restrict functionality, suspend accounts, or terminate access when a violation is identified.

14. Restricted and Unlawful Products

Users must not use TWS to advertise, sell, distribute, or process transactions involving products or services that are prohibited by applicable law, payment network rules, payment processor requirements, or TWS policies.

Businesses are responsible for verifying that their products, services, advertising practices, and transactions comply with all applicable requirements.

TWS may restrict or terminate access when a business offers unlawful, prohibited, counterfeit, fraudulent, or unauthorized products or services.

15. Unauthorized Actions

The following activities are prohibited:

• Hacking or attempting to gain unauthorized access to TWS systems
• Circumventing account permissions or security controls
• Testing platform vulnerabilities without written authorization
• Collecting user information through unauthorized methods
• Using another person's credentials without permission
• Interfering with the operation of the website, application, servers, or connected devices
• Copying, modifying, reverse engineering, or distributing TWS software except where permitted by law
• Using TWS customer or user information for fraudulent, unlawful, or unauthorized purposes
• Attempting to overload, damage, disable, or disrupt the platform

Violations may result in account suspension, account termination, legal action, or notification to appropriate authorities.

16. Intellectual Property

The TWS website, application, software, designs, logos, text, graphics, features, and related materials are owned by TWS or its licensors and are protected by applicable intellectual property laws.

Users may not reproduce, modify, distribute, sell, license, reverse engineer, or create derivative works from TWS materials without prior written authorization.

These Terms do not transfer ownership of any TWS intellectual property to the user.

17. Third-Party Services

TWS may integrate with third-party services, including payment processors, communication providers, hardware manufacturers, accounting platforms, delivery providers, or other software systems.

TWS does not control and is not responsible for the availability, security, performance, pricing, policies, or actions of third-party providers.

Your use of a third-party service may be governed by separate agreements between you and that provider.

18. Service Availability

TWS works to maintain reliable access to its services but does not guarantee that the platform will always be available, uninterrupted, secure, or error-free.

Services may be temporarily unavailable because of:

• Maintenance or updates
• Internet or network interruptions
• Hardware or third-party service failures
• Security incidents
• Events beyond TWS's reasonable control

TWS may modify, suspend, discontinue, or restrict certain services when reasonably necessary.

19. Disclaimer of Warranties

TWS services are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

TWS does not guarantee:

• Uninterrupted or error-free operation
• The accuracy or completeness of all information
• That all defects will be corrected
• Compatibility with every device, network, or third-party service
• Specific sales, revenue, operational, or business results
• Approval by a payment processor or financial institution

Users access and use the TWS platform at their own risk.

20. Limitation of Liability

To the fullest extent permitted by law, TWS and its owners, officers, employees, contractors, partners, and representatives will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages resulting from the use of or inability to use the platform.

This includes, without limitation:

• Loss of revenue or profits
• Loss of business opportunities
• Loss or corruption of data
• Transaction delays or failures
• Payment processing interruptions
• Hardware failures
• Unauthorized account access
• Business interruption
• Actions of third-party providers

Where liability cannot legally be excluded, TWS's liability will be limited to the maximum extent permitted by applicable law.

21. Indemnification

You agree to defend, indemnify, and hold harmless TWS and its owners, officers, employees, contractors, partners, and representatives from claims, damages, losses, liabilities, costs, and expenses arising from:

• Your use of the TWS platform
• Your products, services, or business activities
• Your violation of these Terms and Conditions
• Your violation of applicable laws
• Content submitted through your account
• Transactions conducted through your business
• Your infringement of another person's rights

22. Account Suspension and Termination

TWS may suspend, restrict, or terminate access to an account when:

• These Terms and Conditions are violated
• Required fees are not paid
• Fraudulent or unlawful activity is suspected
• The account creates a security or compliance risk
• A payment processor or regulatory authority requires the action
• Continued service may harm TWS, its users, or third parties

Users remain responsible for outstanding fees, obligations, disputes, refunds, and chargebacks after suspension or termination.

23. Changes to the TWS Platform

TWS may add, modify, replace, or remove platform features, information, layouts, functionality, integrations, or content at any time.

TWS may make changes to improve performance, security, usability, legal compliance, or business operations.

Not all features may be available to every user, device, subscription plan, or geographic location.

24. Changes to These Terms

TWS may update these Terms and Conditions periodically.

Updated Terms will be posted on the TWS website or made available through the application. The “Last Updated” date will indicate when the Terms were most recently revised.

Continued use of TWS after updated Terms become effective constitutes acceptance of the revised Terms.

25. Governing Law

These Terms and Conditions will be governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Any dispute relating to these Terms or the TWS services will be handled in the courts located in Tarrant, Texas, unless another dispute resolution process is required by a separate written agreement.

26. Severability

If any provision of these Terms and Conditions is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

27. Contact Information

For questions regarding these Terms and Conditions, contact: