1. Subscription Fees

All subscription fees are billed in advance on a monthly basis.

2. Refund Eligibility

Because access to the TWS POS platform is granted immediately upon account activation, subscription fees are generally non-refundable once charged.

Refunds may be considered only in the following circumstances:

• Duplicate charges caused by a billing error.
• Unauthorized transactions verified by TWS POS.
• Service activation failure caused solely by TWS POS and not resolved within a reasonable timeframe.

3. Cancellation Policy

• Subscribers may cancel their subscription at any time through their account settings or by contacting support.
• Cancellation will take effect at the end of the current billing cycle.
• Access to the platform will remain available through the paid subscription period.
• No partial-month or prorated refunds will be issued for unused time.

4. Chargebacks

Customers agree to contact TWS POS Support before initiating a chargeback with their financial institution. Chargebacks submitted for valid subscription charges may result in account suspension or termination.

5. Contact Information

For billing questions or refund requests, contact:

TWS Solutions reserves the right to review refund requests on a case-by-case basis and update this policy as needed.