{"id":3247,"date":"2026-06-18T00:02:27","date_gmt":"2026-06-18T00:02:27","guid":{"rendered":"https:\/\/twssolutions.us\/?page_id=3247"},"modified":"2026-07-27T22:26:34","modified_gmt":"2026-07-27T22:26:34","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/twssolutions.us\/vi\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3247\" class=\"elementor elementor-3247\" data-elementor-post-type=\"page\">\r\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-516cfb21 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"516cfb21\" data-element_type=\"section\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-30e1754e\" data-id=\"30e1754e\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d54bfa3 elementor-widget elementor-widget-html\" data-id=\"d54bfa3\" data-element_type=\"widget\" data-widget_type=\"html.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t<style>\n  .tws-refund-page {\n    \/* TWS POS brand tokens \u2014 matches privacy policy page *\/\n    --tws-green-primary: #1db46a;\n    --tws-green-brand: #18b66a;\n    --tws-green-hover: #159a59;\n    --tws-green-pressed: #117a48;\n    --tws-mint-soft: #afe2c7;\n    --tws-mint-pale: #e9f8f1;\n    --tws-navy: #1c2654;\n    --tws-text-primary: #202a3a;\n    --tws-text-muted: #667085;\n    --tws-background: #ffffff;\n    --tws-background-soft: #f7f9fc;\n    --tws-border: #dde5ea;\n    --tws-border-brand: #18b66a;\n    --tws-refund-card-shadow: 0 6px 20px rgba(24, 182, 106, 0.08);\n    --tws-refund-radius: 16px;\n    --tws-refund-radius-sm: 10px;\n    --tws-refund-max: 1200px;\n    --tws-refund-prose: 740px;\n  }\n\n  .tws-refund-page,\n  .tws-refund-page * {\n    box-sizing: border-box;\n  }\n\n  .tws-refund-page {\n    font-family: \"Inter\", sans-serif;\n    color: var(--tws-text-primary);\n    background: var(--tws-background);\n    overflow-x: clip;\n    line-height: 1.6;\n    -webkit-font-smoothing: antialiased;\n  }\n\n  .tws-refund-page a {\n    color: var(--tws-green-brand);\n    text-decoration: underline;\n    text-underline-offset: 2px;\n    word-break: break-word;\n    overflow-wrap: anywhere;\n  }\n\n  .tws-refund-page a:hover {\n    color: var(--tws-green-hover);\n  }\n\n  .tws-refund-page a:focus-visible {\n    outline: 3px solid var(--tws-green-brand);\n    outline-offset: 3px;\n    border-radius: 4px;\n  }\n\n  .tws-refund-container {\n    width: 100%;\n    max-width: var(--tws-refund-max);\n    margin: 0 auto;\n    padding: 0 20px;\n  }\n\n  \/* Hero *\/\n  .tws-refund-hero {\n    padding: 70px 0 56px;\n    background: linear-gradient(\n      to right,\n      #ffffff 0%,\n      var(--tws-background-soft) 55%,\n      var(--tws-mint-pale) 100%\n    );\n  }\n\n  .tws-refund-hero-inner {\n    max-width: 760px;\n  }\n\n  .tws-refund-eyebrow {\n    color: var(--tws-green-brand);\n    font-size: 14px;\n    font-weight: 800;\n    text-transform: uppercase;\n    letter-spacing: 1px;\n    margin: 0 0 16px;\n  }\n\n  .tws-refund-hero h1 {\n    font-size: clamp(36px, 5vw, 56px);\n    line-height: 1.1;\n    font-weight: 900;\n    color: var(--tws-text-primary);\n    margin: 0 0 18px;\n  }\n\n  .tws-refund-hero-lead {\n    font-size: clamp(17px, 2.5vw, 20px);\n    color: var(--tws-text-muted);\n    line-height: 1.65;\n    margin: 0 0 20px;\n    font-weight: 500;\n  }\n\n  .tws-refund-meta {\n    display: inline-flex;\n    align-items: center;\n    gap: 8px;\n    flex-wrap: wrap;\n    background: var(--tws-background);\n    border: 1px solid var(--tws-border);\n    border-radius: 999px;\n    padding: 10px 18px;\n    font-size: 15px;\n    font-weight: 600;\n    color: var(--tws-text-muted);\n    box-shadow: var(--tws-refund-card-shadow);\n  }\n\n  .tws-refund-meta strong {\n    color: var(--tws-text-primary);\n    font-weight: 800;\n  }\n\n  \/* Main layout *\/\n  .tws-refund-main {\n    padding: 48px 0 72px;\n    background: var(--tws-background);\n  }\n\n  .tws-refund-layout {\n    display: grid;\n    grid-template-columns: 260px minmax(0, 1fr);\n    gap: 48px;\n    align-items: start;\n  }\n\n  \/* Table of contents *\/\n  .tws-refund-toc {\n    position: sticky;\n    top: 24px;\n    background: var(--tws-background);\n    border: 1px solid var(--tws-border);\n    border-radius: var(--tws-refund-radius);\n    padding: 22px 20px;\n    box-shadow: var(--tws-refund-card-shadow);\n    max-height: calc(100vh - 48px);\n    overflow-y: auto;\n  }\n\n  .tws-refund-toc-title {\n    font-size: 13px;\n    font-weight: 800;\n    text-transform: uppercase;\n    letter-spacing: 0.8px;\n    color: var(--tws-green-brand);\n    margin: 0 0 14px;\n  }\n\n  .tws-refund-toc-list {\n    list-style: none;\n    margin: 0;\n    padding: 0;\n    display: flex;\n    flex-direction: column;\n    gap: 2px;\n  }\n\n  .tws-refund-toc-list a {\n    display: block;\n    text-decoration: none;\n    color: var(--tws-text-muted);\n    font-size: 14px;\n    line-height: 1.35;\n    font-weight: 600;\n    padding: 7px 10px;\n    border-radius: 8px;\n    transition:\n      background 0.15s ease,\n      color 0.15s ease;\n  }\n\n  .tws-refund-toc-list a:hover {\n    background: var(--tws-mint-pale);\n    color: var(--tws-green-brand);\n  }\n\n  .tws-refund-toc-mobile {\n    display: none;\n    margin-bottom: 28px;\n    background: var(--tws-background);\n    border: 1px solid var(--tws-border);\n    border-radius: var(--tws-refund-radius);\n    box-shadow: var(--tws-refund-card-shadow);\n    overflow: hidden;\n  }\n\n  .tws-refund-toc-mobile > summary {\n    list-style: none;\n    cursor: pointer;\n    padding: 16px 18px;\n    font-size: 15px;\n    font-weight: 800;\n    color: var(--tws-text-primary);\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    gap: 12px;\n    background: var(--tws-mint-pale);\n  }\n\n  .tws-refund-toc-mobile > summary::-webkit-details-marker {\n    display: none;\n  }\n\n  .tws-refund-toc-mobile > summary::after {\n    content: \"\";\n    width: 8px;\n    height: 8px;\n    border-right: 2px solid var(--tws-green-brand);\n    border-bottom: 2px solid var(--tws-green-brand);\n    transform: rotate(45deg);\n    transition: transform 0.2s ease;\n    flex-shrink: 0;\n  }\n\n  .tws-refund-toc-mobile[open] > summary::after {\n    transform: rotate(-135deg);\n    margin-top: 4px;\n  }\n\n  .tws-refund-toc-mobile .tws-refund-toc-list {\n    padding: 10px 12px 14px;\n  }\n\n  \/* Content *\/\n  .tws-refund-content {\n    min-width: 0;\n    max-width: var(--tws-refund-prose);\n  }\n\n  .tws-refund-intro {\n    font-size: 17px;\n    line-height: 1.7;\n    color: var(--tws-text-muted);\n    margin: 0 0 36px;\n    padding-bottom: 28px;\n    border-bottom: 1px solid var(--tws-border);\n  }\n\n  .tws-refund-intro p {\n    margin: 0 0 14px;\n  }\n\n  .tws-refund-intro p:last-child {\n    margin-bottom: 0;\n  }\n\n  .tws-refund-section {\n    padding: 28px 0;\n    border-bottom: 1px solid var(--tws-border);\n    scroll-margin-top: 24px;\n  }\n\n  .tws-refund-section:last-of-type {\n    border-bottom: none;\n  }\n\n  .tws-refund-section h2 {\n    font-size: clamp(20px, 2.5vw, 24px);\n    line-height: 1.3;\n    font-weight: 800;\n    color: var(--tws-text-primary);\n    margin: 0 0 14px;\n  }\n\n  .tws-refund-meta-row {\n    display: flex;\n    flex-wrap: wrap;\n    gap: 10px;\n  }\n\n  .tws-refund-section p {\n    font-size: 16px;\n    line-height: 1.7;\n    color: var(--tws-text-primary);\n    margin: 0 0 14px;\n  }\n\n  .tws-refund-section p:last-child {\n    margin-bottom: 0;\n  }\n\n  .tws-refund-section ul {\n    margin: 0 0 14px;\n    padding: 0 0 0 4px;\n    list-style: none;\n  }\n\n  .tws-refund-section ul:last-child {\n    margin-bottom: 0;\n  }\n\n  .tws-refund-section li {\n    position: relative;\n    font-size: 16px;\n    line-height: 1.65;\n    color: var(--tws-text-primary);\n    padding: 6px 0 6px 22px;\n  }\n\n  .tws-refund-section li::before {\n    content: \"\";\n    position: absolute;\n    left: 0;\n    top: 14px;\n    width: 8px;\n    height: 8px;\n    border-radius: 50%;\n    background: var(--tws-green-brand);\n  }\n\n  \/* Contact card *\/\n  .tws-refund-contact {\n    margin-top: 40px;\n    background: var(--tws-mint-pale);\n    border: 1px solid var(--tws-mint-soft);\n    border-radius: 18px;\n    padding: 32px 28px;\n    box-shadow: var(--tws-refund-card-shadow);\n  }\n\n  .tws-refund-contact-heading {\n    font-size: clamp(20px, 3vw, 24px);\n    font-weight: 800;\n    color: var(--tws-text-primary);\n    margin: 0 0 8px;\n  }\n\n  .tws-refund-contact-lead {\n    font-size: 16px;\n    color: var(--tws-text-muted);\n    margin: 0 0 20px;\n  }\n\n  .tws-refund-contact-card {\n    background: var(--tws-background);\n    border: 1px solid var(--tws-border);\n    border-radius: var(--tws-refund-radius-sm);\n    padding: 22px 20px;\n  }\n\n  .tws-refund-contact-name {\n    font-size: 18px;\n    font-weight: 800;\n    color: var(--tws-green-brand);\n    margin: 0 0 12px;\n  }\n\n  .tws-refund-contact-list {\n    list-style: none;\n    margin: 0;\n    padding: 0;\n    display: flex;\n    flex-direction: column;\n    gap: 10px;\n  }\n\n  .tws-refund-contact-list li {\n    font-size: 16px;\n    line-height: 1.5;\n    color: var(--tws-text-primary);\n    padding: 0;\n  }\n\n  .tws-refund-contact-list li::before {\n    display: none;\n  }\n\n  .tws-refund-contact-label {\n    display: inline-block;\n    min-width: 72px;\n    font-weight: 700;\n    color: var(--tws-text-muted);\n  }\n\n  \/* Tablet *\/\n  @media (max-width: 992px) {\n    .tws-refund-hero {\n      padding: 54px 0 40px;\n    }\n\n    .tws-refund-layout {\n      grid-template-columns: 1fr;\n      gap: 0;\n    }\n\n    .tws-refund-toc {\n      display: none;\n    }\n\n    .tws-refund-toc-mobile {\n      display: block;\n    }\n\n    .tws-refund-content {\n      max-width: 100%;\n    }\n\n    .tws-refund-main {\n      padding: 36px 0 56px;\n    }\n  }\n\n  \/* Mobile *\/\n  @media (max-width: 640px) {\n    .tws-refund-container {\n      padding: 0 16px;\n    }\n\n    .tws-refund-hero {\n      padding: 40px 0 32px;\n    }\n\n    .tws-refund-eyebrow {\n      font-size: 12px;\n    }\n\n    .tws-refund-hero h1 {\n      font-size: 34px;\n      line-height: 1.12;\n    }\n\n    .tws-refund-hero-lead {\n      font-size: 16px;\n      line-height: 1.55;\n    }\n\n    .tws-refund-meta {\n      font-size: 14px;\n      padding: 9px 14px;\n      border-radius: 12px;\n    }\n\n    .tws-refund-main {\n      padding: 28px 0 48px;\n    }\n\n    .tws-refund-section {\n      padding: 24px 0;\n      scroll-margin-top: 16px;\n    }\n\n    .tws-refund-intro {\n      font-size: 16px;\n      margin-bottom: 24px;\n      padding-bottom: 22px;\n    }\n\n    .tws-refund-contact {\n      margin-top: 28px;\n      padding: 24px 18px;\n      border-radius: 14px;\n    }\n\n    .tws-refund-contact-label {\n      display: block;\n      min-width: 0;\n      margin-bottom: 2px;\n    }\n  }\n<\/style>\n\n<div class=\"tws-refund-page\">\n  <section class=\"tws-refund-hero\" aria-labelledby=\"tws-refund-heading\">\n    <div class=\"tws-refund-container\">\n      <div class=\"tws-refund-hero-inner\">\n        <p class=\"tws-refund-eyebrow\">Legal<\/p>\n        <h1 id=\"tws-refund-heading\">Refund & Cancellation Policy<\/h1>\n        <p class=\"tws-refund-hero-lead\">\n          This policy explains subscription billing, refund eligibility, and cancellation terms\n          for the TWS POS platform.\n        <\/p>\n        <div class=\"tws-refund-meta-row\">\n          <p class=\"tws-refund-meta\">Effective date: <strong>June 17, 2026<\/strong><\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"tws-refund-main\">\n    <div class=\"tws-refund-container\">\n      <div class=\"tws-refund-layout\">\n        <nav class=\"tws-refund-toc\" aria-label=\"Table of contents\">\n          <p class=\"tws-refund-toc-title\">On this page<\/p>\n          <ol class=\"tws-refund-toc-list\">\n            <li><a href=\"#tws-refund-section-1\">1. Subscription Fees<\/a><\/li>\n            <li><a href=\"#tws-refund-section-2\">2. Refund Eligibility<\/a><\/li>\n            <li><a href=\"#tws-refund-section-3\">3. Cancellation Policy<\/a><\/li>\n            <li><a href=\"#tws-refund-section-4\">4. Chargebacks<\/a><\/li>\n            <li><a href=\"#tws-refund-section-5\">5. Contact Information<\/a><\/li>\n          <\/ol>\n        <\/nav>\n\n        <div class=\"tws-refund-content\">\n          <details class=\"tws-refund-toc-mobile\">\n            <summary>On this page<\/summary>\n            <ol class=\"tws-refund-toc-list\">\n              <li><a href=\"#tws-refund-section-1\">1. Subscription Fees<\/a><\/li>\n              <li><a href=\"#tws-refund-section-2\">2. Refund Eligibility<\/a><\/li>\n              <li><a href=\"#tws-refund-section-3\">3. Cancellation Policy<\/a><\/li>\n              <li><a href=\"#tws-refund-section-4\">4. Chargebacks<\/a><\/li>\n              <li><a href=\"#tws-refund-section-5\">5. Contact Information<\/a><\/li>\n            <\/ol>\n          <\/details>\n\n          <div class=\"tws-refund-intro\">\n            <p>\n              TWS POS is a subscription-based software service that provides immediate access to\n              our cloud-based point-of-sale platform, business management tools, reporting,\n              inventory management, and related services.\n            <\/p>\n          <\/div>\n\n          <article class=\"tws-refund-section\" id=\"tws-refund-section-1\">\n            <h2>1. Subscription Fees<\/h2>\n            <p>All subscription fees are billed in advance on a monthly basis.<\/p>\n          <\/article>\n\n          <article class=\"tws-refund-section\" id=\"tws-refund-section-2\">\n            <h2>2. Refund Eligibility<\/h2>\n            <p>\n              Because access to the TWS POS platform is granted immediately upon account\n              activation, subscription fees are generally non-refundable once charged.\n            <\/p>\n            <p>Refunds may be considered only in the following circumstances:<\/p>\n            <ul>\n              <li>Duplicate charges caused by a billing error.<\/li>\n              <li>Unauthorized transactions verified by TWS POS.<\/li>\n              <li>\n                Service activation failure caused solely by TWS POS and not resolved within a\n                reasonable timeframe.\n              <\/li>\n            <\/ul>\n          <\/article>\n\n          <article class=\"tws-refund-section\" id=\"tws-refund-section-3\">\n            <h2>3. Cancellation Policy<\/h2>\n            <ul>\n              <li>\n                Subscribers may cancel their subscription at any time through their account\n                settings or by contacting support.\n              <\/li>\n              <li>Cancellation will take effect at the end of the current billing cycle.<\/li>\n              <li>Access to the platform will remain available through the paid subscription period.<\/li>\n              <li>No partial-month or prorated refunds will be issued for unused time.<\/li>\n            <\/ul>\n          <\/article>\n\n          <article class=\"tws-refund-section\" id=\"tws-refund-section-4\">\n            <h2>4. Chargebacks<\/h2>\n            <p>\n              Customers agree to contact TWS POS Support before initiating a chargeback with their\n              financial institution. Chargebacks submitted for valid subscription charges may\n              result in account suspension or termination.\n            <\/p>\n          <\/article>\n\n          <article class=\"tws-refund-section\" id=\"tws-refund-section-5\">\n            <h2>5. Contact Information<\/h2>\n            <p>For billing questions or refund requests, contact:<\/p>\n\n            <div class=\"tws-refund-contact\">\n              <p class=\"tws-refund-contact-heading\">Get in touch<\/p>\n              <p class=\"tws-refund-contact-lead\">\n                Reach TWS Solutions with billing questions or refund requests.\n              <\/p>\n              <div class=\"tws-refund-contact-card\">\n                <p class=\"tws-refund-contact-name\">TWS Solutions<\/p>\n                <ul class=\"tws-refund-contact-list\">\n                  <li>\n                    <span class=\"tws-refund-contact-label\">Support<\/span>\n                    <a href=\"mailto:support@twssolutions.us\">support@twssolutions.us<\/a>\n                  <\/li>\n                  <li>\n                    <span class=\"tws-refund-contact-label\">Phone<\/span>\n                    <a href=\"tel: 18336599930\">833-659-9930<\/a>\n                  <\/li>\n                  <li>\n                    <span class=\"tws-refund-contact-label\">Address<\/span>\n                    <span>4001 Airport Fwy, Suite 500, Bedford, TX 76021<\/span>\n                  <\/li>\n                <\/ul>\n              <\/div>\n            <\/div>\n\n            <p style=\"margin-top: 20px;\">\n              TWS Solutions reserves the right to review refund requests on a case-by-case basis\n              and update this policy as needed.\n            <\/p>\n          <\/article>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n<\/div>\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Legal Refund &#038; Cancellation Policy This policy explains subscription billing, refund eligibility, and cancellation terms for the TWS POS platform. Effective date: June 17, 2026 On this page 1. Subscription Fees 2. Refund Eligibility 3. Cancellation Policy 4. Chargebacks 5. &hellip; <a href=\"https:\/\/twssolutions.us\/vi\/refund-policy\/\">Read More<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3247","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/twssolutions.us\/vi\/wp-json\/wp\/v2\/pages\/3247","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/twssolutions.us\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/twssolutions.us\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/twssolutions.us\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/twssolutions.us\/vi\/wp-json\/wp\/v2\/comments?post=3247"}],"version-history":[{"count":5,"href":"https:\/\/twssolutions.us\/vi\/wp-json\/wp\/v2\/pages\/3247\/revisions"}],"predecessor-version":[{"id":3345,"href":"https:\/\/twssolutions.us\/vi\/wp-json\/wp\/v2\/pages\/3247\/revisions\/3345"}],"wp:attachment":[{"href":"https:\/\/twssolutions.us\/vi\/wp-json\/wp\/v2\/media?parent=3247"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}